In the strictest sense, the business process expert role should be technology-agnostic, never promoting technology for its own sake or favoring one form over another.
A business process expert should be able to help a company do better even in a situation in which no technology is brought to bear, simply by promoting the business process perspective.
But in the modern world of business, everything is intermediated and supported by technology.
A variety of methods are deployed in business
Discussions of the best practices for business processes quickly lead to the discussion of solutions that support those processes.
Technology plays an important role and the business process expert must be fluent in helping organizations find the right tools for the right job.
After all, not all technology for collaboration is created equal; some collaboration platforms work better than others to support working in teams.
Experience has shown that business process experts must be armed with technology and supporting capabilities to make the maximum contribution to their companies.
A variety of methods are deployed in technology
It is possible to make quite an impact through informal means that lead to improved communication in the solution creation process.
But the first wave of business process experts have found that larger and longer lasting benefits are created by institutionalizing communication and expanding participation in solution creation with supporting technologies.
Experience has shown that business process experts must be armed with technology and supporting capabilities to make the maximum contribution to their companies
Hat are the enabling technologies that each category of business process expert needs to do his or her job to maximum effect? Deborah Gabriel
The Technology Environment for the Business Process Expert
- Once a company has adopted the business process perspective, for the business process expert to be most effective, companies must have a minimum of business process maturity and technology infrastructure.
- Companies that have cultivated and nurtured their technology landscape to meet the needs of their processes will be the first to benefit from a business process expert’s talents.
- Technology does not directly play a role in resolving this acrimony.This is the task of a business process expert who gains the trust of both sides and reestablishes trust that paves the way for communication and productivity.